 | Who is Diamond On-line? |  |
 | We are the training division of the Safety House Group and specialise in providing high quality, budget friendly on-line services for professional businesses. |
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| How can you offer websites at such a low cost when other companies can charge hundreds of pounds? | |
| We have looked at what a small business actually requires in terms of on-line presence and support and stripped out all the superfluous bits and pieces that nobody appears to use – unlimited e-mails etc.
We then provide state of the art behind t |
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| So, what exactly do I get for my £97 including VAT per year? | |
| You will receive the following:
5 CMS enabled web pages
FREE Diamond Hosting
FREE.co.uk domain name
FREE search engine optimisation
FREE content management
FREE on-line control panel
FREE technical support
FREE links to DIA and Diamond
FIVE e-m |
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| OK – I’m interested how do I start? | |
| Very simple – click on the order on-line tab and just follow the on-line instructions that will take you step by step through the booking process.
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| What happens if someone sends an e-mail to my domain name? | |
| Any e-mails from your domain name can be forwarded to your general e-mail address if you wish. We can also configure your reply to be sent from your domain e-mail. i.e. your Yahoo or hotmail account |
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| I already have a domain name. What do I do? | |
| Very simply pass the information on to us and we will do the rest, but there will be a small cost of £25.00 for us to transfer it to Diamond Online |
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| What is your price guarantee? | |
| Our price guarantee means you will receive exactly what we have described for £97 including VAT. We further guarantee a full refund will be made for whatever reason if you are not satisfied with the site within the first 30 days of your site going live |
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| Is ordering on-line with Diamond safe? | |
| Yes it is. Any payment taken on our site is generated through World Pay one of the most reliable and well known on-line payment organisations in the world. |
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| How do I know I will get good service? | |
| Diamond has a certain reputation to maintain and we are not likely to reduce our already high standards. We are an ISO 9001:2000 accredited organisation, independently audited to ensure those standards remain high. |
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| Do I have your name on my site? | |
| Yes, this is standard procedure to advertise who the website is created and hosted by. |
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| How long will it take to get my site up and running? | |
| This really depends upon what information and images you would like on the site (how quick you reply to our emails with the information). The initial setting up is a matter of a couple of days – registering domain name etc. When the website is read |
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| How and when do I pay? | |
| When you have decided which template and colour scheme you require you will be asked for payment to proceed with the website. This can only be booked on-line with with a credit or debit card via PayPal. You will receive confirmation of your order and a |
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| How do I contact you? | |
| Diamond On-line technical support facility by e-mailing support@diamondon-line.co.uk. Use this on-line support form to ask any questions – technical, service. General questions are answered within 48 hours. This Service is totally free of charge to |
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| Can I cancel my website? | |
| Yes, you can – there is no contract and you are free to cancel at anytime. If you change your mind within the first 30 days (from midnight of the day your site when live to midnight of the 30th day thereafter) then a full refund will be given. If y |
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| I already have a website, what difference will it make if I change to Diamond On-line | |
| Quite a big difference – depending on what you pay for standard search engine optimisation, hosting, domain name renewal and if you have CMS? All of these are FREE with Diamond On-line and with a budget friendly, fixed rate annual fee of £97 inc |
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| Will I need specialist software to own and run my website? | |
| Absolutely not! – no complicated coding and no software. Diamond On-line will manage the site for you. All you have to do is change the information and/or images as and when you need to. The procedure for this is very easy and described in plain En |
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| Will I have input into how my website will look and feel? | |
| You most certainly will! – You choose the template. If you require any changes to the templete, i.e your logo you mast tell us at the time of ordering. |
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| Do you provide other services to help my business? | |
| Absolutely! We have a wide and varied menu of ‘add-on’ features that you can use as and when you are ready and ALL at a fixed annual cost!
Extra Pages – You may decide you want to add even more pages to your site.
Shopping Cart à |
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| Download Logos | |
| You can download logos from our Download section in the main support screen |
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